ORDERS & SHIPPING
I have a store! Can I stock OSKE?
Yes, we’re always looking to expand the OSKE fam. Please contact firstname.lastname@example.org for more information.
Where do you deliver to?
We can deliver your order to any street address in South Africa. International delivery coming soon for all our global gals.
How much does shipping cost?
Shipping fees are quoted at checkout and determined by order size and destination.
How long does delivery take?
We know you’re keen to get your hands on OSKE, so we dispatch orders within 1 business day. Delivery usually takes 2-3 business days without delays.
How do I track my order?
Once your order is on its way, we’ll email you its tracking number. Click on the number to find detail information about the status of your parcel.
I gave the wrong address. Help!
You naughty tortoise! Simply send an email to email@example.com and we’ll help you out.
BILLING & PAYMENT
Which payment methods do you accept?
Online orders can be paid via Instant EFT, Credit Cards and Debit Cards (Mastercard or Visa).
To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. Refunds are only eligible for items returned within 30 days of purchase.
We do not offer a refund on opened or used products and do not offer exchanges online.
Shipping costs are the responsibility of the customer and are non-refundable.
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport is at own risk.
If you have an issue with your product or delivery, please contact us to discuss your options at firstname.lastname@example.org
Detailed information regarding product size, ingredients and directions can be found on the relevant product page. Please direct any unanswered questions to email@example.com
What is the shelf life of OSKE Lubricant?
All OSKE products have a shelf life of 2 years. Keep in a cool, dry place just in case.
Is OSKE Lubricant a contraceptive?
Nope. Rather safe than sorry ladies!
Will OSKE Lubricant protect me from contracting STIs?
OSKE was designed to be your vagina’s new bestie. It will help reduce your susceptibility to infections, BUT it doesn’t offer full protection. It’s always wise to practise safe sex.
Can I use OSKE Lubricant if I’m TTC?
For all you single ladies, TTC stands for Trying To Conceive. For all you future mamas, it’s best to use a lubricant specially designed to support conceiving. While OSKE is perfectly balanced to your vagina’s natural PH level, sperm require a higher PH. But don’t fret! We hear you and it’s in the works.
Is OSKE Lubricant safe to use during pregnancy?
Gentle and all natural, OSKE is safe to use during all phases of pregnancy.
Is OSKE Lubricant safe to use with condoms & toys?
YAS QUEEN! OSKE can be used safely with latex condoms and won’t damage toys.
What ingredients are in OSKE Lubricant?
Find a full glossary of our wholesome ingredients here.
What ingredients aren’t in OSKE Lubricant?
It’s a long list! You can find out more here.
Is OSKE Gluten Free?
Sure is, my precious bread-free baby.
Do you hurt the bunnies??
We’d NEVER! OSKE is Cruelty Free and only tested on OSKE gals (and their pals).
Do your products contain any animal bi-products?
Our products are totally Vegan. Even our Xanthan Gum! Find out more here.
Girl, why you using Plastic?
If there’s two things we don’t want to mess with… it’s this planet and your glorious vagina. We’ve used a plastic bottle as it’s the safest option currently available but we’re working on it. In the meantime, we strongly encourage recycling.
Are your products recyclable?
Sure is! Please thoughtfully recycle the box, bottle, seal, cap and any postage materials.
Yah but still…
Did you somehow manage to come up with a question we haven’t answered? Damn girl. Send it right over to firstname.lastname@example.org